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Putting customers first

At CFAO MOTORS SENEGAL, the customer is king, and everything the company does is intended to improve the service we offer customers to ensure maximum customer satisfaction and loyalty.

We commission monthly independent customer satisfaction surveys to measure how well we are doing, and use the results as the basis for taking any corrective action that may be required. For equipment sales, we begin by listening carefully to customer needs to ensure that the recommendations and offers we make provide the perfect response.

We work closely with manufacturers and our parent company teams to anticipate the needs of the Senegalese market and make sure we have the right offers in place. In after-sales service, we invest considerable resources in training our teams, providing them with the latest tools and equipment, and ensuring that our infrastructures are totally up-to-date.